When something goes wrong, navigating an insurance claim can feel overwhelming.
As your insurance broker and Claims Advocate, ILC Insure provides dedicated support throughout the claims process. We help you navigate each stage, understand the requirements, liaise with insurers on your behalf, and work towards an efficient resolution while ensuring your claim receives the attention it deserves.
Support | Guidance | Claims Advocacy
Support Beyond Your Policy
A loss or incident can place significant pressure on your business, operations, or personal life.
That’s why ILC Insure’s support doesn’t stop when your policy begins.
As your insurance broker and Claims Advocate, we support you throughout the claims process, helping you understand the next steps and assisting you at every stage.
Our focus is on making a complicated process easier to navigate and working towards having your claim handled as efficiently as possible.
Your policy may start with insurance. Our support continues when you need it most.
How ILC Insure Supports Your Claim
When you need to make a claim, we’re here to help you understand the process, guide you through the next steps, and provide support throughout your claim.
Report the Incident
Contact ILC Insure as soon as possible after an incident or loss. We'll help you understand the next steps and the information required to begin the claims process.
Submit Your Information
Provide the relevant information and supporting documentation required for your claim. Our team can guide you on the information and documentation needed to support the process.
We Assist With the Process
We provide ongoing support as your claim progresses, helping you navigate the requirements and liaising with insurers where appropriate.
Ongoing Claims Support
We remain available to support you throughout the claims process and help you navigate the next steps until your claim reaches a conclusion.
What Should You Do After an Incident?
The exact steps can depend on the nature of the incident and the terms of your insurance policy. In general, contacting ILC Insure as soon as possible can help you understand what information and documentation may be required.
Prioritise Safety
If there is an immediate risk to people or property, take the appropriate steps to ensure safety.
Report the Incident
If there is an immediate risk to people or property, take the appropriate steps to ensure safety.
Gather Relevant Information
Keep relevant information, documentation, and details relating to the incident where possible.
Contact ILC Insure
Contact our team as soon as possible so we can help you understand the next steps.
Not sure what to do next? Contact us. We'll help you understand the claims process.
Your Claims Advocate
Insurance is about more than having a policy in place.
It’s about having the right support when something goes wrong.
As your Claims Advocate, ILC Insure remains focused on supporting you throughout the claims process and helping you understand the steps involved.
We understand that a claim can affect your finances, your business, and your ability to continue operating. That’s why we place strong emphasis on clear communication, ongoing support, and working towards an efficient resolution.
Support
Guidance and assistance throughout the claims process.
Communication
Clear updates to help you understand what is happening and what information may be required.
Advocacy
An experienced insurance broker in your corner when you need support.
Ongoing Assistance
Dedicated support from the start of the claims process through to its conclusion.
Support for Your Business and Personal Insurance Claims
Commercial Claims
A claim can affect your operations, assets, and ability to keep your business moving.
ILC Insure provides commercial clients with dedicated support and guidance throughout the claims process, helping you understand the next steps and navigate the requirements.
Commercial Insurance →
Personal Claims
An unexpected incident can place significant pressure on you and your family.
Our team provides personal insurance clients with clear guidance and ongoing support throughout the claims process, helping you navigate each stage when you need us most.
Commercial Insurance →
Need to Make a Claim?
Tell us about the incident and one of our team members will assist you with the next steps.
Submitting this form does not constitute acceptance of liability or confirmation that your claim will be covered. A member of the ILC Insure team will contact you regarding the next steps.
We're Here When You Need Us
When the unexpected happens, you don’t have to navigate the claims process alone.
Contact ILC Insure for guidance and dedicated support when you need to make a claim.